Support
Get help with account authorization, publishing flows, privacy, revocation, and deletion requests.
Contact support
Email cecpublisher.support@gmail.com. Include a description of the issue and, if relevant, a non-secret error message or evidence filename.
Never send passwords, access tokens, or refresh tokens.
Revoke TikTok access
You can revoke CEC Publisher's TikTok authorization through TikTok's connected-app/account settings. Revocation prevents future API access using the revoked authorization.
Delete local data
The current Windows desktop integration stores protected authorization material and operational evidence locally. You may remove local CEC Publisher data from your device. Contact support if you need help locating or deleting it.
Privacy requests
For access, correction, deletion, or other privacy questions regarding information you have provided directly to CEC Publisher support, email the address above. We will respond as required by applicable law.
Common troubleshooting
| Authorization | Confirm that you are using the intended TikTok account and that the requested scopes are shown on TikTok's official consent screen. |
|---|---|
| Publishing | Check the creator identity and the privacy/interaction options returned by TikTok before approving a Direct Post. |
| Draft upload | After a successful Upload to TikTok flow, check the TikTok Inbox/editing notification to continue the creator-side workflow. |
| Unknown remote state | Do not blindly retry a content write. Check status first or contact support with non-secret diagnostic information. |